General WhatsApp Welcome Message

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4. Inform customers about your strategy
A WhatsApp welcome message helps customers who visit the website first
what actions they should take next. It shows clear CTAs that invite to tap and join for further
communication.

What does the formal WhatsApp message look like?
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Despite the huge variety of greetings, an effective greeting sent by
WhatsApp Business should adhere to the following guidelines:

1. Set clear expectations
Setting a reasonable expectation for when your customer can receive a message should
be your priority. Simply put, the consumer feels better knowing when they will receive a response.

When setting these expectations, be very detailed. Let’s look at two brief examples
to show why.

"We will respond to you immediately."
"We will get back to you in a while."
The first example is a bit too general and leaves room for interpretation. As
quickly as possible could imply anywhere from one minute to ten hours.

In contrast, the second example sets a clear expectation and allows your team
the chance to exceed expectations.

2. Make it as transparent as possible
Being direct and sincere is the second best course of action.

Nobody likes weak justifications for long cyprus email list response times. There's no shame in
just saying you're busy if your team just happens to be in over their heads on that particular
day.

3. Give a human touch and feel
I have observed that the tone of many greetings, whether sent via email,
live chat, or WhatsApp, is often quite formal.

But you don't have to sound robotic just because the message is automated.