Handling Objections & Providing Conditional Information:
Chatbot Logic: Program your chatbot to recognize common B2B objections (e.g., "too expensive," "not the right time," "already have a solution"). Provide pre-written, empathetic, and informative responses.
Bot (if "too expensive"): "I understand budget is a key vietnam phone number data consideration. Many clients actually find our ROI makes the investment worthwhile. Would you like to see a case study on how we helped [Similar Company] achieve [X% ROI]?"
Human Agents (Voice/Live Chat): Train SDRs/AEs to view objections as opportunities to understand concerns. Use a consultative approach: "I understand that. Typically, when companies mention [objection], they're concerned about [underlying issue]. Is that what you're thinking?"
Conditional Content Delivery: Based on a prospect's answer or objection, automatically send them the most relevant case study, whitepaper, or product comparison via a link in SMS or WhatsApp.
D. The Handoff to Sales (MQL to SQL):
Automated Handoff (from Chatbot/MAP): Once a lead meets specific qualification criteria (e.g., confirmed need, budget timeframe, authority role identified), automatically route them to the relevant sales team in the CRM.
Seamless Transition: Ensure the sales team receives all previous chat transcripts, call notes, and enriched data before their interaction. Nothing frustrates a prospect more than repeating themselves.
Human-Initiated Handoff (SDR to AE): After a successful qualification call, the SDR clearly articulates the value proposition and sets the stage for the AE's deeper dive. "Based on our conversation about [pain point], I'd like to set you up with [AE Name], our specialist in [area]. They can show you exactly how our solution integrates with [their existing system] to achieve [their desired outcome]."
[Your City/Region] Phone Number Lead Gen
-
- Posts: 355
- Joined: Tue Jan 07, 2025 4:51 am