Fostering a culture of more open communication

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In addition, an inability to make themselves heard can lower your workers’ morale, and detract from their willingness to perform their duties to the highest level. This may result in sub-standard service and poor staff-guest relations — both of which can lower the tone of your establishment and earn your hotel poor reviews and word of mouth on social media. You may also suffer staff churn, as workers look to other hotels for better conditions.

with your staff can oman telegram prevent all of this. For example, you can use social media to create groups dedicated to communication between employees. Here, your hotel staff can report issues, ask questions, provide updates, and trade ideas. As hotel management, you can also use this forum to make yourself available to your staff for answering questions and inviting feedback.

Using IDT Express Omnichannel messaging, your hotel will have the option of managing 15 different messaging apps all in one place. For instance, you can connect with your staff among the billions of Facebook users through Messenger. Alternatively, you could connect with your workers on a more personal level, using vibrant and multimedia-rich communication on Viber.

3. A Lack of Employee Training
Hotel workers who are deeply familiar with your venue and their own role within it are better positioned to deliver great experiences to your customers. So staff inductions should be intensive, and take as long as they need to.

You should provide new workers with an overview of their roles, the hotel itself, its various departments and staff, as well as health and safety protocols, company values, and communication channels.

As new materials or techniques become available, you should keep your staff aware of these developments. With an omnichannel communications system like IDT Express, you can easily keep your workers informed with general and specific information that matters. Using integrations via the IDT Express API, you can even bring your company intranet’s knowledge base and other electronic learning resources into the picture.

4. Cultural and Language Barriers
Cultural and social diversity are an integral part of the hospitality industry. Your workforce may include employees from different parts of the world, different faiths, and different levels of the social spectrum. The same holds true of your guests, and occasional visitors to the hotel.