4. Offer a proactive and personalized service

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CM.com Chief Strategy Officer Brian Manusama and CM.com Advocate Michiel Gaasterland predict that by 2030, most companies will be customer-centric. Want to learn more? Read our white paper: "6 Predictions for Customer Service in 2030."Chatbot vs Live Chat: Which is Right for You?
Chat is quickly becoming the preferred way for many customers to communicate with brands. It allows them to resolve issues quickly and learn more about a bahrain telegram databasecompany's products and services. Plus, it's fast, efficient, and doesn't involve the long wait times typically associated with phone calls or emails.

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TABLE OF CONTENTS

The Benefits of Live Chat
The advantages of chatbots
What to choose: live chat or chatbot?
Chatbots and Live Chat: A Dynamic Combination
When you want to offer a chat service on a website, you have two options: live chat (where customers speak in real time with a sales representative or customer service department) or chatbots (where customers interact with a software that offers responses based on a pre-written script or a keyword-triggered flow or a specific purpose).

Artificial Intelligence (AI) Chatbots : Use Natural Language Processing (NLP) and machine learning to understand and analyze conversations with people and tailor responses using predefined responses, a database, or past customer conversations. These bots can even handle transactions.

In this article, we explore the benefits of live chat and chatbots and why you should consider both to meet your customers' needs. Let's get started!