Calculations of the Company's Experts the

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A happy client means a happy business Another example with a built-in chain of notifications to customers: AptDeco sells used furniture year-round, focusing on small decorative items during the holiday season. According panama telegram number database to Salesforce , online furniture sales often peak in the first few days of November, before Black Friday and Cyber ​​Monday.

According to Reham Faghiri, CEO and co-founder of furniture marketplace AptDeco, the most important part of reselling is confirming the availability of a particular item for the buyer. In particular, AptDeco faces the challenge of communicating with both buyers and sellers, especially during the holiday season. “After the sale, we send confirmation and reminder of the delivery date to both the buyer and the seller.

In addition, we keep track of the progress and collect data on the movement of the goods until the order is delivered,” says Faghiri. Retailers and strategists believe that providing customers with tracking information during shipments, both throughout the year and during special holidays, is essential to meeting customer needs.

Additionally, you can take care of the client and tell them whether the goods have been sent, when the delivery will be, how much time is left until the courier arrives. And, of course, do not forget about feedback. Evaluation of the quality of delivery is primarily a tool for collecting feedback and making decisions on further business development.

And it's not just about informing the customer about the order status during delivery, but about the ability to allow the buyer to track the process and feel more confident after the purchase.