The call distribution system and conversation
Posted: Thu Jan 23, 2025 6:27 am
Automation of application processing, transaction management and production process management.
Simplifying interactions with customers and financial services.
Integration of telephony and payment systems for the convenience of employees.
Solutions:
1
Marketing: Automation helps manage customers, mailings, and track customer activity.
Leads. Processing requests from customers netherlands telegram number database coming from different channels (website, social networks, messengers). Managers record customer needs, create commercial offers and qualify leads to move into deals.
B2C transactions. The stages from sending a commercial proposal to transferring the order to production are automated. Manual operations are minimized thanks to tunnels and robots.
2
To automate production, statuses have been implemented for each stage: design, CNC, painting. Tasks are automatically distributed among employees, speeding up the process. Real-time notifications inform managers about the readiness of an order for a client.
3
Integrations:
Telephony (Zadarma). recording are set up.
Robokassa and CRM-Payments. Managers can send payment links from the system, record payments and automate reports.
Results:
Reduction in application processing time by 30%.
Increasing transparency of the production process.
Simplifying financial transactions and payment control.
Case of the construction company OOO "Operativnaya Kompaniya"
Task chain and final settings:
1
Sales automation and CRM
Sales funnels for direct purchases and competitive deals have been set up. Automatic business processes have been created:
Auto-tasks at the calculation and verification stages, including checklists and assignment of responsible persons.
Tunnels for transferring transactions between departments, including the tender department
Simplifying interactions with customers and financial services.
Integration of telephony and payment systems for the convenience of employees.
Solutions:
1
Marketing: Automation helps manage customers, mailings, and track customer activity.
Leads. Processing requests from customers netherlands telegram number database coming from different channels (website, social networks, messengers). Managers record customer needs, create commercial offers and qualify leads to move into deals.
B2C transactions. The stages from sending a commercial proposal to transferring the order to production are automated. Manual operations are minimized thanks to tunnels and robots.
2
To automate production, statuses have been implemented for each stage: design, CNC, painting. Tasks are automatically distributed among employees, speeding up the process. Real-time notifications inform managers about the readiness of an order for a client.
3
Integrations:
Telephony (Zadarma). recording are set up.
Robokassa and CRM-Payments. Managers can send payment links from the system, record payments and automate reports.
Results:
Reduction in application processing time by 30%.
Increasing transparency of the production process.
Simplifying financial transactions and payment control.
Case of the construction company OOO "Operativnaya Kompaniya"
Task chain and final settings:
1
Sales automation and CRM
Sales funnels for direct purchases and competitive deals have been set up. Automatic business processes have been created:
Auto-tasks at the calculation and verification stages, including checklists and assignment of responsible persons.
Tunnels for transferring transactions between departments, including the tender department