Page 1 of 1

Chatbot vs. Human Customer Service Agent

Posted: Thu Jan 23, 2025 6:32 am
by mdabuhasan
The latest report from Juniper Research states that the application of chatbots in fields such as retail, banking and healthcare is mainly used to assist customer inquiries. For example, chatbots can conduct order inquiries and answer frequently asked questions, thereby reducing the number of customers who need to go through the process. Response and interaction time to messages on phone calls or social platforms, thereby reducing the company’s operating costs. According to predictions, consumers and businesses in these areas will save more than 2.5 billion hours of time in 2023.




In customer service scenarios, Chatbot applications cannot completely replace real-person customer service, but can only support customer service personnel and reduce their burden.

In fact, the most ideal solution is a collaborative linkedin phone number data model of "chatbot + real-person customer service" , where the two complement each other to maximize customer service efficiency.

The chatbot collaborates with real-person customer service. The chatbot can automatically assign cases to real-person customer service based on conditions.▲ Perfect collaboration between chatbots and real-person customer service: chatbots can automatically assign cases to real-person customer service based on set conditions