All Rights Reserved Es_escustomer indonesia number list Experience For New Generations //|in Customer Service|by Tu-voz Together With Generation Y Or Millennials, They Are Pushing The Market Towards New Forms Of Consumption, New Communication Channels With Brands And Putting Aspects Of These That Until Now Were Not Decisive Become Relevant. They Are Customers Who Like To Be In Contact With Companies, Preferring To Make Their Purchases Directly In The Brand's Store (Physical Or Digital), Who Want To Feel Identified With Them And Be Heard.
Therefore, It Is Necessary To Generate Customer Experiences In Which The Emotions Of These Consumers Are Taken Into Consideration During The Different Stages Of The Journey. It Is Important To Know The New Trends That Have An Impact On These Generations To Generate Customer Experiences That Reflect And Accompany Their Expectations. To Do This, It Is Useful To Know Aspects That Impact These Generations When Consuming: Values and Sustainability: These Groups, Especially Generation Z, Prefer Brands Whose Values focus On Sustainability, The Generation Of Quality Jobs And Concern For The Environment.