Why does a company need a voice greeting?
Posted: Tue Dec 24, 2024 9:05 am
Content
To be or not to be?
Don't strain your voice
In the world of menus
This applies not only to meetings with a major client. The first acquaintance with a company by phone is assessed by the same algorithm. But since there is no place for expensive branded suits here, the emphasis should be on the voice greeting. In this article, I would like to share with you information about why it is so important to have a voice menu, what it is needed for, and which greetings are in the greatest demand.
To be or not to be?
An IVR (Intra Voice Response) is a message system lebanon phone numbers that automates communication with subscribers. Yes, that's the same recorded greeting that is played to the subscriber when he dials the company's phone number, and then helps him choose the necessary department.
By installing and recording voice messages, the company solves at least two global problems:
1.Optimization of the client's and the company's time. The time to find the necessary information is reduced, the subscriber only needs to dial the extension number and get to the necessary specialist. The company also solves the issue with time - the subscriber does not hang on the phone for a long time and does not occupy the line.
2. Raising the company's image. A timely voice message is a simple way to raise the company's image. Agree, it's one thing to dial a phone number and listen to long beeps, wondering whether the secretary has gone to lunch or the company has stopped working. And it's quite another to listen to detailed instructions on the phone about where to press to get to the right department.
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The call tracking and end-to-end analytics service will show the effectiveness of each source in terms of “from click to sale”.
Get a consultation
Don't strain your voice
Recording a voice greeting is usually delegated to a company that provides office telephony services . But there are also agencies that provide greeting recording services. In this case, you can choose a speaker on the website to pronounce the desired text and create a message (you can even ask for help in composing it).
How to easily choose a speaker for a voice message
In the world of menus
As you understand, you can record any voice greeting you want . You can add music to it, and play a song fragment before starting. What can you say in a voice greeting? We have highlighted several of the most common examples:
1. Greeting for a company with several offices.
“Hello! You have reached the company “Romashka”. To connect with one of our salons, press 1. To find out the working hours of our stores, press 2. If you want to connect with the central office, press 3. If you want to work for our company, press 4. If you have any comments or suggestions, press 9. If you know the subscriber’s internal number, enter it right now in tone mode. We remind you that in order to improve the quality of service, all conversations are recorded.”
2. Greeting for a company with one office.
“Welcome to the Tea House company. For general information about the company, press 51. To connect with the sales department, press 52. To connect with the financial department, press 11. If you have any questions, please stay on the line to connect with a specialist.”
3. Greeting-instruction.
“To listen to the message again, press 1. To return to the manager, press 2.”
4. Information about work on holidays.
“Hello, you have reached OOO. Unfortunately, our office is closed on weekends. You can place an order on the website. To listen to instructions on how to place an order, press 1. To leave a fax, press 2. To listen to information about the promotion, press 3. To find out the office hours, press 4.”
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5. Please wait for a response.
“Hello, this is the company “Romashka”. Please wait for the operator’s response.”
6. Thank you for calling and ask you to stay on the line.
“Thank you for your call. Please remain on the line. The first available operator will answer you. In order to improve the quality of service, all calls are recorded.”
7. Navigation to return to the menu.
"To return to the previous menu, press the star. Or leave a message after the beep."
8. In the case when all specialists are busy.
“All specialists are busy at the moment. Please leave your name, phone number, and we will call you back shortly. Thank you.”
9. On the importance of the call.
“Your call is very important to us. Please stay on the line.”
A voice greeting is like a business card for a company. It introduces the company and shows its real attitude towards the client. Without a greeting, there will be no contact with the buyer, and therefore no potential sale.
Does your company have a voice greeting? Have you encountered any unusual greetings or messages?
To be or not to be?
Don't strain your voice
In the world of menus
This applies not only to meetings with a major client. The first acquaintance with a company by phone is assessed by the same algorithm. But since there is no place for expensive branded suits here, the emphasis should be on the voice greeting. In this article, I would like to share with you information about why it is so important to have a voice menu, what it is needed for, and which greetings are in the greatest demand.
To be or not to be?
An IVR (Intra Voice Response) is a message system lebanon phone numbers that automates communication with subscribers. Yes, that's the same recorded greeting that is played to the subscriber when he dials the company's phone number, and then helps him choose the necessary department.
By installing and recording voice messages, the company solves at least two global problems:
1.Optimization of the client's and the company's time. The time to find the necessary information is reduced, the subscriber only needs to dial the extension number and get to the necessary specialist. The company also solves the issue with time - the subscriber does not hang on the phone for a long time and does not occupy the line.
2. Raising the company's image. A timely voice message is a simple way to raise the company's image. Agree, it's one thing to dial a phone number and listen to long beeps, wondering whether the secretary has gone to lunch or the company has stopped working. And it's quite another to listen to detailed instructions on the phone about where to press to get to the right department.
Don't waste your advertising budget
The call tracking and end-to-end analytics service will show the effectiveness of each source in terms of “from click to sale”.
Get a consultation
Don't strain your voice
Recording a voice greeting is usually delegated to a company that provides office telephony services . But there are also agencies that provide greeting recording services. In this case, you can choose a speaker on the website to pronounce the desired text and create a message (you can even ask for help in composing it).
How to easily choose a speaker for a voice message
In the world of menus
As you understand, you can record any voice greeting you want . You can add music to it, and play a song fragment before starting. What can you say in a voice greeting? We have highlighted several of the most common examples:
1. Greeting for a company with several offices.
“Hello! You have reached the company “Romashka”. To connect with one of our salons, press 1. To find out the working hours of our stores, press 2. If you want to connect with the central office, press 3. If you want to work for our company, press 4. If you have any comments or suggestions, press 9. If you know the subscriber’s internal number, enter it right now in tone mode. We remind you that in order to improve the quality of service, all conversations are recorded.”
2. Greeting for a company with one office.
“Welcome to the Tea House company. For general information about the company, press 51. To connect with the sales department, press 52. To connect with the financial department, press 11. If you have any questions, please stay on the line to connect with a specialist.”
3. Greeting-instruction.
“To listen to the message again, press 1. To return to the manager, press 2.”
4. Information about work on holidays.
“Hello, you have reached OOO. Unfortunately, our office is closed on weekends. You can place an order on the website. To listen to instructions on how to place an order, press 1. To leave a fax, press 2. To listen to information about the promotion, press 3. To find out the office hours, press 4.”
Don't miss the news
Enter your e-mail and receive the most interesting articles, studies and cases.
Receive news
By clicking the button, you confirm that you agree to receive the newsletter.
5. Please wait for a response.
“Hello, this is the company “Romashka”. Please wait for the operator’s response.”
6. Thank you for calling and ask you to stay on the line.
“Thank you for your call. Please remain on the line. The first available operator will answer you. In order to improve the quality of service, all calls are recorded.”
7. Navigation to return to the menu.
"To return to the previous menu, press the star. Or leave a message after the beep."
8. In the case when all specialists are busy.
“All specialists are busy at the moment. Please leave your name, phone number, and we will call you back shortly. Thank you.”
9. On the importance of the call.
“Your call is very important to us. Please stay on the line.”
A voice greeting is like a business card for a company. It introduces the company and shows its real attitude towards the client. Without a greeting, there will be no contact with the buyer, and therefore no potential sale.
Does your company have a voice greeting? Have you encountered any unusual greetings or messages?