Integration Between Amazon Connect with Zoho CRM
Posted: Sat Dec 28, 2024 10:09 am
The integration between Amazon Connect and Zoho CRM allows businesses to capture customer information, such as call logs, and recordings, and store it directly in the CRM. This information gains insights into customer behavior, preferences, and needs, which can help businesses personalize their interactions and provide better service.
With this integration, you can access customer data in real reason to take our service time during calls, which can help them resolve issues faster and more efficiently. You can also use Zoho CRM to create and update customer records, track customer interactions, and assign follow-up tasks.
Features
1) Single Click Dialling:-
Users may dial clients and lead with just one click from their Zoho CRM or Zoho Desk, which is a fantastic feature of this integration. To place or receive phone calls, they do not have to switch displays.
2) Automate Call Logging:-
As previously stated, calls are automatically recorded in Zoho CRM and Zoho Desk. One of the first companies in the APN (AWS Partner Network) to offer Amazon Connect is Zoho. Every call made with Amazon Connect can have call notes or follow-up actions which are added automatically.
3) Connect with Customers:-
Every time a call is placed to the sales or support teams, the caller’s context is recorded in both Zoho Desk and Zoho CRM. The first-time callers can be saved in Zoho CRM as leads or contacts.
4) Advanced Call Analytics:-
With this integration, you can be inbuilt call analytics and advanced reporting features.
With this integration, you can access customer data in real reason to take our service time during calls, which can help them resolve issues faster and more efficiently. You can also use Zoho CRM to create and update customer records, track customer interactions, and assign follow-up tasks.
Features
1) Single Click Dialling:-
Users may dial clients and lead with just one click from their Zoho CRM or Zoho Desk, which is a fantastic feature of this integration. To place or receive phone calls, they do not have to switch displays.
2) Automate Call Logging:-
As previously stated, calls are automatically recorded in Zoho CRM and Zoho Desk. One of the first companies in the APN (AWS Partner Network) to offer Amazon Connect is Zoho. Every call made with Amazon Connect can have call notes or follow-up actions which are added automatically.
3) Connect with Customers:-
Every time a call is placed to the sales or support teams, the caller’s context is recorded in both Zoho Desk and Zoho CRM. The first-time callers can be saved in Zoho CRM as leads or contacts.
4) Advanced Call Analytics:-
With this integration, you can be inbuilt call analytics and advanced reporting features.