nly just beginning. Even companies that have adopted VoIP have barely begun to exploit its potential. Here are a few developments burgeoning as we write.
VoIP is part of a technology germany telegram that might more accurately be called “Unified Communications” (UC) because it’s digital nature allows all kinds of information processing to take place. A live voice call is easily recorded as an audio file and attached to an email, parsed into written text, sent a fax or SMS, or archived in a CRM database. Information can be extracted from voice messages using voice analytics software; written texts can be delivered using voice emulation software. The possibilities are endless.
The easiest way to take advantage of new opportunities offered by affordable wholesale VoIP termination is by accessing services in the Cloud (UCaaS means “unified communications as a service”). A VoIP provider, such as IDT, is constantly seeking opportunities to deploy new communication and collaboration features for its customers.
In-app communications
Developers are busy integrating services such as VoIP and real-time video into Cloud, desktop and mobile applications. You can already access Skype or other VoIP services from within Microsoft Office applications including Outlook and Excel, and even gamers have long been accustomed to holding real-time conversations with other players. In the future, applications without built-in communications will probably be looked on as anachronisms.