Conversation Routing to automatically assign tickets to specific users, such as the least busy agents
Posted: Mon Jan 20, 2025 4:54 am
HubSpot Service Desk's features are also pretty robust. Along with the standard shared inbox and ticketing system, you also get live chat bundled with a chatbot feature to answer customer questions when your agents are unavailable.
Connects with other HubSpot products like Marketing, Sales, and CRM so you can create a seamless customer experience with just one platform.
Trackers for key support metrics like ticket volume, agent response time, and more. So you can see if you're meeting your goals and sticking to your service level agreements (SLAs).
Free plan available.
Disadvantages of HubSpot:
HubSpot is a versatile platform, and because it covers so list of germany cell phone number many areas, its help desk features may not be as detailed as some of the other options on the list.
Pricing: A free plan is available for all users. Customer Platform plans start at $15 per month. You can also get a service desk starter plan for only $15 per month for one seat.
Why we recommend HubSpot: HubSpot's Helpdesk is more than just customer support. It's also your CRM , marketing, and sales headquarters. It's a one-stop solution for managing everything, ideal for those who want simplicity in all areas.
5. Freshdesk (Simple Omnichannel Support)
FreshDesk
Freshdesk is another popular cloud-based option for enterprise help desk software. We found it to be very user-friendly while still offering many advanced features.
First of all, the help desk system includes AI automation rules to automatically assign tickets based on certain rules. For example, if the ticket subject contains keywords related to reimbursement, you can automatically route it to the agent who specializes in that area.
Connects with other HubSpot products like Marketing, Sales, and CRM so you can create a seamless customer experience with just one platform.
Trackers for key support metrics like ticket volume, agent response time, and more. So you can see if you're meeting your goals and sticking to your service level agreements (SLAs).
Free plan available.
Disadvantages of HubSpot:
HubSpot is a versatile platform, and because it covers so list of germany cell phone number many areas, its help desk features may not be as detailed as some of the other options on the list.
Pricing: A free plan is available for all users. Customer Platform plans start at $15 per month. You can also get a service desk starter plan for only $15 per month for one seat.
Why we recommend HubSpot: HubSpot's Helpdesk is more than just customer support. It's also your CRM , marketing, and sales headquarters. It's a one-stop solution for managing everything, ideal for those who want simplicity in all areas.
5. Freshdesk (Simple Omnichannel Support)
FreshDesk
Freshdesk is another popular cloud-based option for enterprise help desk software. We found it to be very user-friendly while still offering many advanced features.
First of all, the help desk system includes AI automation rules to automatically assign tickets based on certain rules. For example, if the ticket subject contains keywords related to reimbursement, you can automatically route it to the agent who specializes in that area.