But, one way or another, before handing over the completed work to the customer, it is worth conducting its internal check. Pre-selected evaluation criteria will help you with this.
Let's say, if you produce a software product, then during the evaluation process you need to test functionality, errors, the relationship between customer requirements and real results, technical parameters. Ultimately, you will be able to correctly evaluate the programmer's activity.
The designer’s work is also assessed based on phone number identifier philippines certain criteria (reflection of the organization’s corporate style, color scheme, composition, etc.).
When evaluating the performance of a creative worker, you should analyze the specifics of his work in detail. If you only look for his mistakes and create reasons for punishment, you will get a negative effect.
The analysis will be useful only if it is carried out for the purpose of improving the professional level of employees. With such goal-setting, quantitative KPI indicators will become a good criterion for choosing the size of remuneration, which will increase employee motivation.
Please note that the creation and implementation of a KPI methodology is not the end goal in itself. It is only necessary to improve the efficiency of employees. At the same time, the performance of creative workers is not assessed only by standard parameters.
The basic indicator of the effectiveness of creative workers is the level of skill. It is for this reason that in order to improve their productivity, it is necessary to focus on training and professional development. Rewards will only be additional factors for the growth of the organization.
If there are difficulties in assessing the performance of employees
Because the goods or services produced are the result of the collective efforts of the organization's employees, it is sometimes difficult to determine the extent of each individual employee's personal contribution.
For example, sales volume is often used as an indicator for analyzing the performance of sales consultants. At the same time, the level of sales is associated with both their competence and the quality of the goods themselves.
If there are difficulties in assessing the performance of employees
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This in turn depends on the production setup, the logistics system, advertising activities, etc. It is possible to organize a high sales volume only if all factors have been taken into account. Moreover, such patterns are inherent in any company.
When finalizing the KPI system for a specific specialist, it is necessary to take into account the fact that the results of his activity can only be called conditionally independent. This should be remembered not only when drawing up standards, but also during the assessment.
Moreover, it is possible to identify several business processes that do not allow for an assessment of the personal contribution of each employee:
A project team engaged in the creation of innovative products carries out its activities together . It is impossible to separate one employee from another, because this is a non-linear process. During the implementation of the project, delays, unplanned attempts to create new ideas, etc. may occur. In the end, everything will depend on the functioning of the entire project team and the level of their communication.
The creation and implementation of technically complex products is often the result of the joint efforts of an entire team . Communication with the customer is usually carried out at different levels - from design engineers to the management itself.
The activities of only one sales department will not be effective, because it is necessary for the products to be designed correctly, the advertising campaign to be optimally structured, and the management to be able to achieve favorable contracts with customers. In this case, it will not be possible to separate the results of the activities of a specific employee from the entire team.
The same applies to small organizations, in which one employee takes on several tasks at once , related to sales, consulting, etc. Due to the lack of clarity in the boundaries of employee responsibility, the company achieves its goals through the activities of the entire team.
In all these cases, you need to create KPIs for the team as a whole. Bonuses can be assigned according to pre-set rules.
In the process of creating a system of bonuses and rewards, attention should be paid both to personal parameters, for which the KPI methodology can be used, and to teamwork. This will help motivate employees to cooperate effectively.