Requirements for a manager for VIP clients
Posted: Sun Dec 22, 2024 5:57 am
Employees interacting with VIP clients must have skills in comprehensive personalized service, have sufficient knowledge and experience.
Qualities of a good VIP consultant:
He knows the products and all their philippine country code nuances well and is able to answer all the questions the client is interested in without outside help.
He knows the services market well and can formulate and argue the advantages of working with his organization.
He is a good orator.
Constantly developing, improving competencies and professionalism – reads a lot, participates in trainings, studies in courses.
Knows how to work with objections, manipulations, can resist aggression and inappropriate criticism. Can find compromises that are beneficial for both the client and the company.
He is interested in various spheres of life (culture, politics, economics), broadens his horizons. This helps him to maintain any conversation and navigate the situation, since VIP clients are often very smart and inquisitive.
Recommendations for selling premium products
Source: shutterstock.com
Rules that a VIP consultant must follow:
He is not a friend, but an expert. Friendliness is appropriate only in the form of a desire to help, understand the needs and solve the client's problems.
He cannot even mentally condemn, discuss or envy the client. A professional consultant shares the client's values and thinks in similar categories.
His work is aimed at solving the client's problems, not selling for the sake of selling.
He can organize himself and set up work in such a way as not to violate all agreements and deadlines.
Deeply studies the client’s needs, gets to know his company and products, evaluates competitors and offers ready-made specific solutions.
Asks clear, thoughtful questions that do not violate the client’s personal boundaries and do not allow doubts to be cast on the manager’s competence.
How to achieve multiple growth in traffic and sales from your website?
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
Read more posts on my personal blog:
I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
Download template
Already downloaded
153114
An example of working with VIP clients in a bank
Working with VIP clients of banks has its own nuances and differences from working with regular clients. Main features:
Individual approach to each client. The bank must develop and offer solutions and services personally for each VIP client, taking into account their needs and characteristics.
High level of service and increased attention to the client's needs. He is provided with certain privileges regarding banking services, effective solutions, and a personal manager can be assigned.
High level of service
Source: shutterstock.com
Enhanced privacy and security , including protection of the client's personal information, security of banking transactions and provision of confidential data only upon personal request of the client.
A wider range of banking services, including, for example, insurance, investments, lending, asset management. For VIP clients, the bank can develop additional products and services that allow increasing sales and profits.
To work with VIP clients, a bank needs to make serious efforts. To successfully interact with such clients, the bank must provide an individual approach, excellent service, security and confidentiality, and also offer additional options and opportunities.
Qualities of a good VIP consultant:
He knows the products and all their philippine country code nuances well and is able to answer all the questions the client is interested in without outside help.
He knows the services market well and can formulate and argue the advantages of working with his organization.
He is a good orator.
Constantly developing, improving competencies and professionalism – reads a lot, participates in trainings, studies in courses.
Knows how to work with objections, manipulations, can resist aggression and inappropriate criticism. Can find compromises that are beneficial for both the client and the company.
He is interested in various spheres of life (culture, politics, economics), broadens his horizons. This helps him to maintain any conversation and navigate the situation, since VIP clients are often very smart and inquisitive.
Recommendations for selling premium products
Source: shutterstock.com
Rules that a VIP consultant must follow:
He is not a friend, but an expert. Friendliness is appropriate only in the form of a desire to help, understand the needs and solve the client's problems.
He cannot even mentally condemn, discuss or envy the client. A professional consultant shares the client's values and thinks in similar categories.
His work is aimed at solving the client's problems, not selling for the sake of selling.
He can organize himself and set up work in such a way as not to violate all agreements and deadlines.
Deeply studies the client’s needs, gets to know his company and products, evaluates competitors and offers ready-made specific solutions.
Asks clear, thoughtful questions that do not violate the client’s personal boundaries and do not allow doubts to be cast on the manager’s competence.
How to achieve multiple growth in traffic and sales from your website?
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
Read more posts on my personal blog:
I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
Download template
Already downloaded
153114
An example of working with VIP clients in a bank
Working with VIP clients of banks has its own nuances and differences from working with regular clients. Main features:
Individual approach to each client. The bank must develop and offer solutions and services personally for each VIP client, taking into account their needs and characteristics.
High level of service and increased attention to the client's needs. He is provided with certain privileges regarding banking services, effective solutions, and a personal manager can be assigned.
High level of service
Source: shutterstock.com
Enhanced privacy and security , including protection of the client's personal information, security of banking transactions and provision of confidential data only upon personal request of the client.
A wider range of banking services, including, for example, insurance, investments, lending, asset management. For VIP clients, the bank can develop additional products and services that allow increasing sales and profits.
To work with VIP clients, a bank needs to make serious efforts. To successfully interact with such clients, the bank must provide an individual approach, excellent service, security and confidentiality, and also offer additional options and opportunities.