Is it really impossible to fix anything, and all singapore business email list that remains is to come to terms with the annual summer outflow of clients? Of course not! And below we will tell you three proven ways to stop losing clients during the holidays. Exit first. Hotline What do you imagine when you hear this phrase? Ringing phones? Young ladies in headscarves? In fact, modern hotlines are more like a control center. Special software is capable of receiving an almost unlimited number of requests simultaneously. Thanks to smart algorithms, calls are distributed to available operators so as to maintain the / standard (% of calls are received for the first time within seconds).
Clear management of human resources allows you to organize the work of the operator service hours a day / days a week, and you do not need to worry about vacations, sick leave, maternity leave, etc. etc. Your client's call will be received and processed according to the established algorithm. What about chats and instant messengers? Yes, easily! An omnichannel hotline will serve your customers at any time and in almost any communication channel. Operators will be able not only to correspond with clients, but also to exchange documents and photographs with them (for example, the desired product).