Another requirement that the LGPD provides is that companies must inform customers about the use of their data and the purpose behind it. This can be done in the Privacy Notices of the company's websites or applications. In addition, tools can be programmed to provide this information during interaction with the customer.
It is also worth noting that the use of service tools must contain security mechanisms germany email list such as encryption and user authentication, so that information is protected from leaks and unauthorized access. In addition, it is important to carry out regular audits to identify and correct possible vulnerabilities.
Team training
Training the customer service team is always necessary in order to prepare the team regarding data protection so that they are able to act in accordance with the procedures that the company has adopted regarding data protection.
Conclusion
Seeking compliance with the General Data Protection Law is not an easy task when we are talking about the use of service tools.
However, such a stance on the part of companies demonstrates their commitment to the issue and mitigates future risks and losses. The adoption of practices such as limiting collection, implementing security measures, managing data subjects' rights and training staff, means that the company is not only complying with the legislation, but is also demonstrating to its customers and employees its commitment to providing quality, responsible and professionally prepared service.
Look for a specialized consultancy that can help you with this type of need and better prepare your business.