How to Create a Net Promoter Score® (NPS) Survey in WordPress

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When setting up a WordPress website, it's important to provide a great user experience, but you can only do that if you know what your audience is looking for.

One way to solve this problem is to conduct an NPS survey. The Net Promoter Score is a popular way to measure customer loyalty. It can help you improve your brand image, develop new product ideas, and provide better customer service.

At WPBeginner and our other brands, we continually conduct surveys to better understand our users' needs and improve our products.

In this article, we will show you how to easily create a Net Promoter Score® survey in WordPress and how to use it correctly to improve your business.

How to create a net promoter score survey in WordPress
What is the Net Promoter Score?
The Net Promoter Score is a management tool that helps list of kuwait cell phone number companies measure customer loyalty. The concept was first introduced in 2003, and more than two-thirds of Fortune 1000 companies have adopted it since then.

It works like this.

It is based on a single question: “How likely are you to recommend our company/product/service to a friend or colleague?

The answer is given on a scale of 0 to 10.

NPS survey form preview
Customers who respond with a score of 9 or 10 are called “promoters.” These are your brand’s most loyal customers who are most likely to buy again and recommend your business to others.

Users who respond with a score between 0 and 6 are considered “disapprovers.” These customers are dissatisfied with your business and are less likely to buy or recommend your business.