As mentioned above, while telesales aims to secure appointments, inside sales aims to build long-term relationships with potential customers. Therefore, the KPIs for inside sales change depending on the customer's issues and situation.
In other words, inside sales is a sales activity that aims to solve potential customers' problems, gain their trust, and increase the likelihood of closing a deal.
The differences between telemarketing and online switzerland telegram phone number list sales are also explained in the video below, so please take a look.
Horizontal item SDR (reverberant) BDR (New Development Type)
Sales Style Inbound Outbound
Approach Companies that have made enquiries Companies we haven't contacted yet
Target Customers Apparent layer Potential
KPI Number of deals won Number of leads acquired
Sales Methodology Inquiries, webinars, white papers, exhibitions, etc. Telemarketing, letters, direct mail, etc.
As mentioned above, inside sales can be divided into two types: the response-based "SDR" and the new development-based "BDR." Below, we will explain the differences between them in detail.