Launching an inside sales department

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Success story 2 Totec Amenity Co., Ltd.
Totec Amenity Co., Ltd. is a company that supports information systems and the digitalization of business operations. The company introduced inside sales after exhibitions, which had previously been the main way of attracting customers, were canceled one after another due to the COVID-19 pandemic.

Previously, field sales were responsible for most of the sales process, including handling exhibitions, planning and following up on seminars, approaching customers, making proposals, etc. Therefore, by introducing inside sales, we aim to reduce man-hours by 30 to 40 percent.

As a result, we were able to focus on sales negotiations taiwan telegram phone number list with customers, and the number of leads acquired in the focus area doubled. Although this is slightly lower than when we were holding exhibitions frequently, we have achieved results by reducing the burden that field sales had previously had.

Also, before the implementation, we relied on the individual skills of each salesperson, but by standardizing the department's internal manual, "talk scripts," and sharing knowledge and information, we have succeeded in improving the quality of the entire division.

Source: Launching an inside sales department doubled the number of leads acquired