in order to achieve the remaining increase." 3. Design a customer journey map based on the implementation objectives Once you have established your implementation objectives, it's time to design a customer journey map.A customer journey is a process that represents a customer's experience bolivia telegram database of becoming aware of a company's products or services, comparing and considering them, purchasing them, and repeating them. The customer's behavior and psychological changes throughout this process are likened to a "journey." A "customer journey map" is a visualization of this customer journey. By creating a customer journey map, you can objectively check behavioral and psychological changes such as "points of contact with your company" and "customer feelings at each phase," and design the optimal approach tailored to the timing and needs of your customers.
This customer journey map will be used in the future when considering specific measures, so be sure to design it carefully by referring to the article below. What is a customer journey? Explaining why it's important, what are the benefits, and how to create one What is a customer journey? Explaining why it's important, what are the benefits, and how to create one 4. Decide how to approach customers based on the customer journey map According to the customer journey map you have set, segment your customers based on their phases, attributes, actions, etc.