Positive results
Organizations indicate that they have improved customer service by using a command center. But the command center also generates valuable figures and insights for senior management and the time-to-market for new products and services is shorter. In addition, it appears to be a good tool to make social media more visible and to make the entire organization more social. An effective and perhaps ultimate tool on the road to social business!
The investment
It will come as no surprise that a command center requires a considerable australia mobile phone number list investment. Not only in beautiful screens, fancy office space and the associated software, but also in the people to make this technology function optimally and to achieve a return on investment.
such as HootSuite, Salesforce and Brandwatch are responding to this need. In addition to the technical setup of a command center, changing the organization and culture is also essential to make the daily use of the command center a success.