Examples of Promotional SMS Messages

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All SMS messages you send that are intended to promote your business or its products/services are considered promotional.

They include:

All types thailand telegram of discounts, coupons, and special offers – including free shipping offers
All types of personalized offers you may send to customers, such as special birthday discounts, etc.
New product/service announcements
Online shopping cart abandonment reminders
What Are Transactional SMS Messages?
Transactional SMS messages are strictly non-promotional. Typically, they are set up as automated responses to various events that are triggered by customer actions.

A transactional message will usually contain information that is useful for customers, such as notifications that an item has been shipped or an account has been authenticated. Additionally, transactional SMS messages can be used when a business needs to send PINs or other codes for multi-factor authentication purposes.

Transactional messages are a great way to handle sensitive information exchanges with your customers. Much more convenient than channels like email and far less intrusive and time-consuming than phone calls, transactional SMS messages encourage customer-centric interactions, and improve the customer experience with your brand.

Examples of Transactional SMS Messages
Any information that is unrelated to sales and marketing is considered a transactional SMS text.

They include:

1. In Retail and Ecommerce:

Welcome messages for new customers
Order confirmations
Shipping and delivery updates
2. In Banking and Finance:

Balance updates
Payment confirmation
One-time PINs and passcodes
3. In Healthcare:

Appointment confirmation
Prescription pick-up notifications
Insurance payment confirmations
4. In Travel & Hospitality:

Booking confirmations
Transport delays and alterations
Messages from accommodation owners
What Are Conversational SMS M