Optimizing communication within each channel

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Contact us to learn more about Mobile Service Cloud.How to easily digitize insurance using smart solutions
Consumers are not yet accustomed to handling insurance matters online and via mobile, even though they prefer it. This presupposes that insurers are accessible anywhere and at any time. However, the industry is not yet sufficiently responding to this need. A KPMG study of 70 executives of international insurance companies shows that insurers are well aware of this and that they expect to lose a large portion of customers to InsurTech or FinTech companies due to this lack. But this can easily be avoided without completely overhauling their IT landscape. With intelligent solutions from CM.com, insurers can quickly and easily take steps towards digitalization. In this blog you can find out how.

CM.com
CM.com
TABLE OF CONTENTS
Personal and automated communication

Chatbot for morocco telegram number database optimal customer contact
Digital insurance contract
Centralized customer data
Smart integration with existing tools
An optimal customer experience
Personal and automated communication
There are still many aspects to optimize in the insurance customer journey. We have seen this in discussions with different parties within the market. Today's insurers receive many questions and are committed to providing seamless communication. They try to be active within the channels that customers prefer , thus ensuring an optimal experience.

To improve communication efficiently, you need to leverage automation. However, we recommend that you do it on what you want and can automate, but keep a personal touch, which is essential for customers. Thanks to smart communication solutions, moving from automation to personal conversations is easier than you might think.