The Potential of Old Calls for Business

[jakariabd@]

At first glance, calls may seem like short interactions with a client. However, each of them contains a lot of data: responses to objections, discussion of the terms of the deal, the tone of the conversation, and even factors that influence the conclusion of the deal. Modern technologies allow us to look at this data from a different angle.

Often, companies save call recordings only for internal checks or training of new employees. However, with the use of Process Mining, it is possible to identify behavioral patterns of successful deals, costa rica mobile database understand at what stage most potential clients “fall off,” and even predict the likelihood of closing a deal based on the initial phase of communication or identify patterns that influence the success of closing a deal.

How does Process Mining work?
Process Mining is a method of analyzing business processes that uses digital traces left in information systems. In the case of calls, these are audio recordings, metadata, text transcripts, and logs of manager actions. Process Mining technology applied to calls allows:

Identify hidden patterns : By analyzing hundreds and thousands of calls, you can identify key moments where deals have the greatest chance of success or failure.