SMSFactor's position on non-compliance with SMS sending rules

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At SMSFactor, we are committed to supporting our customers so that they comply with all regulations regarding sending business SMS messages . We share the necessary information and provide personalized advice to help our customers comply with the various rules. You also have the possibility to contact our advisors to answer all your questions.

Our actions in the event of non-compliance
In case of non-compliance with one or more rules, SMSFactor adopts a strict policy to protect contact number example philippines consumers and maintain their security . For example, if an SMS campaign from one of our customers is blocked for non-compliance, we will not issue any refund.



The risks incurred in the event of non-compliance with the rules
Complaint from your customers
If you send non-compliant SMS to some of your customers, they have every right to report you to the relevant organizations such as the CNIL . You could therefore be in big trouble if you are not compliant. In addition, they also have the option of contacting a number, 33700 , to report illicit messages . This platform , initiated by mobile operators and associations of telecommunications operators, makes it possible to effectively combat calls and SMS from fraudsters .

Banning of operators
You also risk being banned by the various operators. As we know, operators pay close attention to SMS sending to detect those that are not compliant . When fraud is detected, operators can decide to block the sender numbers of the company caught at fault. This sanction, in addition to reducing future SMS campaign sendings, can also tarnish the company's reputation and reduce customer confidence .


Financial sanctions
Of course, if you do not respect all these rules, you risk being financially sanctioned . For example, if a recipient of an SMS has sent a "STOP SMS" in return to unsubscribe and they are still receiving SMS for advertising purposes, they can then file a complaint with the CNIL. In this case, the company concerned risks a fine of up to 20,000 euros . We therefore advise you to take all these regulations seriously to avoid any problems.