Other social media workflow tools

[phonenumber]

The Sprout way: Centralizing inbound messages in a single stream, while automating the message prioritization process, off-hours support and FAQs assistance. Stay on top of your inbox and maintain proper escalation tactics with Sprout’s Case Management solution.

The Smart Inbox in Sprout Social with filters set to display inbound messages from X (formerly known as Twitter), Facebook, Instagram and LinkedIn. Collision detection settings are on, so you can see that two colleagues are in the process of responding to a message.
The Smart Inbox is the key to unlocking relationship-building experiences on social. This tool tightens your social media workflow by unifying all your brand accounts across social networks to monitor incoming messages in one manageable location. From there, you can triage response needs, assign cases and work with your team to create a more customer-centric social media presence.

Brands managing a high volume of inbound bahrain b2b leads messages can also benefit from the following Sprout tools:

Bot Builder (Advanced Plan): Use social chatbots designed on rule-based logic to assure customers seeking support on nights and weekends that you’ll be back online and ready to help shortly.
Case Management: Strengthen your social customer care efforts with automatic Case Assignments from team queues based on agent availability and capacity. You can also route cases to team members based on keywords and sentiment changes.
Integrations: Sprout offers social media management integrations with leading CRMs like Salesforce. Use these connections to provide more tailored support to key accounts and prospects.
Social Listening: Countless potential conversations are happening around your brand and industry every day. Use AI-powered tools like Sprout Social Listening to keep tabs on the market insights that can drive your business forward.
Sign up for a demo

We recommend using a social media management software like Sprout to set up the best social media workflows for your business. But, if you’re not ready to invest in a robust tool, here’s a quick overview of three project management tools you can use to help facilitate your social media workflow: