What is the background to this

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After the CRM system is implemented, the necessary follow-up is not provided after listening to the opinions of the field. Solution for cause 1: Choose an easy-to-use product If the product is difficult to use, users will think, "I'd rather use a system I'm used to," and the use of the CRM system will not take root. Therefore, it is important to introduce an easy-to-use CRM system that can be used with intuitive click operations and can be operated in the same way as Excel.


Some products offer free trials or demos before india telegram database implementation, so by having on-site employees try them out in advance to check their usability, you can prevent mismatches after implementation. However, when using a new product, questions are bound to arise from the field. To be able to resolve such questions, it is important to hold regular study sessions and set up a specialized department within the company to help with the implementation and establishment of the product.


Solution for cause 2: Clarify the changes in the business flow and notify everyone in the company When introducing a new product, it is necessary to change the existing work flow. Therefore, it is important to communicate within the company specifically "which work flows will change with the CRM system." If employees understand how the CRM system is integrated into each business process, they will be able to use it smoothly. Solution for cause 3: Share your honest impressions and thoughts on use at information sessions etc.