5. Honor Your Words
If you declare that you will do something for me, do it. If you say you’re going to send me an email with some information or get back to me with an answer to my question, do it. I won’t chase you down or follow up with you; that’s your job.
Why bother calling me if you’re going to drop the ball and not follow through on what you say? If you don’t, I will know right then and there what it will be like to do business with you. Deal breaker!
Cold calling doesn’t have to be a painful experience for you or the person you’re calling. If your calls are going nowhere and you keep getting the same dreary reactions and results, then your cold calling approach is off.With Virtual Training Confusion is Your Enemy
Effective virtual training begins with an effective virtual training communication plan that ensures that learners know exactly what to do.
With virtual training, learner confusion is your enemy. Confusion tunisia telegram data can be an excuse and will degrade the virtual learning experience. Learners and their leaders might have confusion about:
How and where to log into the virtual classroom platform
Technology and video conferencing equipment
How to use the features of the platform
Class times and lengths
How to log into and use your learning management system (LMS)
Rules and expectations for engaging in the virtual classroom
How to engage in breakout sessions
How to use the virtual whiteboard or smartboard (if you incorporate this type of technology into your sessions)
Homework and between-session assignments, and how to post them
Post-course work and follow-up
And a dozen other things you never dreamed might possibly confuse people
What is critical to understand is that, unlike with physical training, virtual training learners and their leaders will blame anything that goes wrong on you, even if it is not your fault. This includes their own issues with internet connections, microphones, cameras, user error, and failure to read the instructions.
When they are having difficulty accessing information, getting into your session, or even getting online, they’ll point their fingers at you as the culprit. For this reason, consistent, clear communication helps you to gain the moral high ground and minimize issues.