Programmed chatbots are the bots you will encounter most often

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Let's show an example in the Messenger application on Facebook . If the user enters the name of your company in the search field , a chat window will appear. Then they just need to click the "start" button and they can chat . The bot always offers the visitor to choose from, for example, three categories for which it has predefined answers. In practice, it looks like this - the image captures a conversation with the Mall.cz and Evropy 2 chatbot .

. AI bots can only be afforded by the largest companies in the world and will be in a foreign language. You can also create a programmed bot with sequences yourself.
Demonstration of the behavior of programmed bots from Mallu and Europe 2
Who can use the bot?
Anyone. Whether you sell cosmetics, bicycles or healthy food. Of course, austria phone number list bots are not limited to e-shops, any company can use them, but they make the most sense for e-shops, where they are able to effectively handle a number of similar inquiries, or guide users in the right direction.

Chatbot for e-shop
What can even the simplest chatbot help you with?

Report your absence – when a customer arrives outside of opening hours, the bot will explain everything and assure them that you will get back to the message as soon as possible.
Welcome - the first impression must be perfect, which is why it is nice to welcome a new customer, or offer answers to frequently asked questions and send the contact information to a sales representative/store.
Survey – if you want to select new products for your e-shop according to your customers' needs, ask them what they would like in the assortment.
These are just a few tips for using a bot, you'll definitely find the right one for your business. It always depends on what it can do (simple selection from options vs. more complex chat with AI).