Georgy Gabolaev, CEO of the legal company "Group-A", explains that a fitness club has the right to block a client's card only if:
The contract (offer, signed agreement) contains a direct prohibition on certain actions (for example, “provision of fitness trainer services to third parties”);
The internal charter of the club or the rules of visiting provide for such a sanction for violation of the established norms;
The client is provided with formal notice that he has violated specific rules, as well as evidence of this violation.
“However, the club’s internal rules cannot contradict the law or unreasonably limit the client’s rights,” the lawyer emphasizes.
When a card is blocked or a membership is cancelled, the client must receive a notice of termination of the contract with a justification, as well as an act or written confirmation of termination from the club.
“If there is no such confirmation, the client can demand the nepal mobile database renewal of the service or a refund,” explains Gabolaev.
If the contract was terminated at the initiative of the club and the client did not commit any serious violations that are expressly stated in the contract, the club management must return funds to the client for unused months of training or hours of classes.
"If the contract stipulates that 'money for the subscription is not refundable', then such a clause may be declared invalid in court, since it violates the rights of the consumer"
Georgy Gabolaev
CEO of the legal company "Group-A"
What to do if you do not agree with the blocking of your club card
If a client believes that he has been denied access to a fitness center without any reason, the lawyer recommends the following course of action:
Request clarification from the club in writing (request an official response with the reasons for blocking and documents);
Write a claim demanding a refund for the unused period of the subscription;
If there is no response or a refund is denied, contact Rospotrebnadzor, since the club is violating the law on consumer protection;
File a lawsuit demanding a refund and compensation for moral damages and penalties (if the contract was violated by the club).
“If a fitness club violates the client’s rights, the client can confidently demand clarification, file a claim and complain to the supervisory authorities,” the expert sums up.