Attracting a client is only the first step, the next step is retaining the client. It is important to establish the right interaction with them. If the client encounters difficulties when getting to know your product and cannot benefit from it, they will go to competitors. To prevent this from happening, you need to unobtrusively help the user understand the product, introduce them to all the features, and also come to the rescue in time if needed. Onboarding helps with this.
In this article, we will figure out why onboarding is needed, share the LiveTex chat platform tools for onboarding: website chat, offline form, chatbots, etc., as well as hong kong mobile phone numbers database t ips for effectively implementing onboarding in your company.
Onboarding is the process of introducing new customers to your product or service. Effective onboarding allows your customers to quickly and easily understand the product so they can use its capabilities to the maximum.
Onboarding solves several problems at once:
Increased loyalty . A customer who understands the product and sees its benefits will stay with you longer.
Reduce customer churn . If a customer doesn't understand how to use a product, they're more likely to leave.
Increased Sales - A positive first experience can lead to additional purchases and referrals.
Online onboarding tools from LiveTex
For effective onboarding, you can use one or more tools. Below we will tell you more about LiveTex tools that will help you quickly help your client understand your product.
Chat for the site
The simplest tool that will help a client with a question is an online consultant on the site. This is a widget that appears after a few seconds of being on the site (in LiveTex you can set the time for the chat window to appear) and offers help.