All recipients have explicit, verifiable consent for this specific type of message.
DNC lists (if applicable) are scrubbed.
Message content complies with TCPA, GDPR, CASL, and carrier guidelines.
WhatsApp Business Policy is adhered to (if applicable, e.g., using HSMs for proactive messages).
Opt-out instructions are included and functional ("Reply STOP" for SMS).
Content & Creativity:
Message copy is concise, clear, and compelling.
Sender ID is recognizable (e.g., company name or short code).
Personalization tokens are correctly implemented.
Links (if any) are tracked and functional.
Rich media (for WhatsApp) is optimized and loads quickly.
Chatbot flows (for WhatsApp) are thoroughly tested, covering all paths and edge cases.
Fallback to human agent is clearly defined for chatbots.
Technical Setup:
SMS Gateway/WhatsApp Business API is correctly configured.
Integration with CRM/MAP is functional for data sync and automation.
Message limits (e.g., characters for SMS, media size for WhatsApp) are respected.
Automated responses (e.g., auto-reply to keywords) are tested.
Tracking parameters for links are set up.
Timing & Frequency:
Messages are scheduled during appropriate kuwait phone number data times (considering time zones).
Frequency aligns with consent and avoids overwhelming recipients.
Testing:
Send test messages to various devices/numbers to check delivery, formatting, and links.
Test opt-in and opt-out processes.
Test chatbot flows end-to-end with various user inputs.
Monitoring & Optimization:
Plan for real-time monitoring of delivery rates, open rates, and responses.
Set up alerts for high error rates or spam complaints.
Plan for A/B testing of messages, CTAs, and timing.
3. Phone Call Discovery & Qualification Script Template
This template provides a framework for sales development representatives (SDRs) or sales professionals to use during initial discovery and qualification calls with leads. Adapt to your specific industry and product.
Objective: Qualify the lead (BANT) and book a next-step meeting (demo, detailed consultation).
I. Opening (The First 15 Seconds - Crucial for Engagement & Compliance)
Phone Number Lead Experts at Your Service
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