Implementation of cart saving and support during purchase formation

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According to statistics, users leave 68% of their shopping carts without completing their order. A significant increase in the number of orders is possible if you interest visitors who have been in the shopping cart for a certain amount of time.

Implementation of cart saving and support during purchase formation

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Enter the URL of the Cart page in the special field and activate the action. There is reason to believe that Chatra will be the most useful tool here!

Online Visitor List
Browse your guests online on albania email list your website and initiate a chat manually. Reach out to those you consider key or those you suspect need support. Don’t be afraid to be persistent – ​​visitors appreciate individual attention.

Decide what information about your visitors is displayed: location, current page, where they came from, operating system/browser, and so on.

Visitors you've already interacted with are highlighted in gray in the list, while those you're currently in conversation with are highlighted in pale green.

When activating chat windows or receiving automessages, icons will be visible in the Status section for each visitor. The number of visitors in the section directly depends on the number of paid employees: each employee provides 10 visitors.

Interactive robot for communication
Interaction with the chatbot occurs as follows: the user is shown an automatic message with a request or offer, and the user can choose from several response options.

Depending on the option selected, the robot provides the next automatic message, followed by a new set of response options.

This process, referred to as a "script," continues until the message chain is broken, or until the user decides to contact an operator, in which case they will be transferred to a live person from your support team.

To create your own bot history, you need to go to the "Automatic objections" section and activate the "New event" function.

Come up with an AI opening line where you can greet the visitor and ask them what wishes or plans they have for the future. Remember that you can't skip this step - without the opening line, the event won't start.

After that, in the "User Response" section, fill the bubbles with the visitor's response options. If there are more than two options, don't forget to click the "+Add user response" button.

The event process can be developed according to the user's chosen answer. To perform this procedure, you should successively click on the suggested answer options and then enter the message text in the corresponding field, which the bot will automatically show to the user if this option is selected. After that, you can offer new answers to the visitor.

The bot allows various formatting in its texts, such as creating hyperlinks, bolding, or italicizing text. See the reminders on the right for tips on how to do this.