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Six Trends Shaping the Future of Unified Communications
Sergey Stelmakh | 01/19/2022
The pandemic has had a positive impact on the global Unified Communications as a Service (UCaaS) market overall — it continues to grow. According to Fortune Business Insights, its volume was $28.96 billion in 2021 and will reach almost $70 billion by 2028. Enterprise Networking Planet talks about cloud-based UC, AI, and other important trends that will influence the development of this market.

Unified Communications (UC) is a centralized workplace solution that integrates all communication methods, such as voice calls, messaging/chat, and more, into a single software platform to make communication and collaboration simple and accessible.

infrastructure with other companies and require a stable internet connection at all times, but the benefits of UCaaS outweigh the drawbacks. These include:

UCaaS provider maintains the communications infrastructure, thereby reducing operating costs;
The IT team can focus on other important business tasks;
employees working from home and in the hong kong mobile database can communicate and collaborate across time zones, devices, etc.;
Companies can easily provision, manage and access UC reports through a self-service web portal;
Companies can attract and retain employees through a flexible approach to working from home;
Companies can eliminate inequalities in access, workload distribution, and interpersonal relationships.
As organizations continue to deploy solutions to unify communications between remote and office-based workers across time zones, six trends will influence the future of UCaaS in 2022.

1. Artificial Intelligence
AI is playing an increasingly important role in UC. With the help of virtual assistants like Cortana or platforms like Slack, AI-powered bots and tools make it easier for employees to collaborate by retrieving the right files. AI in UC also automates processes, such as answering common customer questions or monitoring system performance. Moreover, as video conferencing becomes more popular, AI enables new features in UCaaS products, such as speech-to-text transcription, meeting recording, and translation. These AI-powered features are not only useful for accessibility, but also allow for meeting minutes to be taken without the need for a secretary. AI ultimately frees up employees’ time for in-person or virtual collaboration and coordinates their work across locations and teams to achieve a common goal.