Checklist for selecting the right software solutions,
Selecting reliable providers: Landlords should carefully consider which providers they choose to provide the digital tools. It helps to create a requirements document with the features needed, plan product demonstrations, submit a request for quotation and price, and ask providers for references to ask other users about their experience with the tool.
Regular updates: Landlords should ensure that digital tools are updated regularly. This includes installing software updates and patches to close potential security gaps and improve the performance of the tools.
Customer support: Landlords should provide reliable customer support for their tenants. This allows tenants to quickly report technical problems or malfunctions and receive support if they have any queries.
Collect feedback from tenants: Landlords should regularly collect feedback from their tenants on the digital tools. This can be done through electronic surveys or face-to-face conversations. Tenant feedback can provide valuable information mexico telegram data to identify and resolve potential technical errors or glitches.
Training and guidance: Landlords should provide their tenants with training and guidance to help them use digital tools. This can be done, for example, through digital adoption platforms .
Backup and security measures: Landlords should implement appropriate backup and security measures to protect tenants' data and information. This includes regular data backups , the use of firewalls and the encryption of sensitive data .
Communication is the key to a good rental relationship
Open and clear communication between tenant and landlord is crucial to avoid misunderstandings and to address and resolve problems at an early stage. This is how a relationship of trust can be built and strengthened.
According to our German study participants, communication between tenants and property management takes place mainly by email (30%) or in person (23%). Messengers such as WhatsApp or special communication platforms provided by the property management are rarely used (13% and 6% respectively). In contrast, only 22% of tenants worldwide use emails to communicate with their property management, and 22% use messenger services. The international comparison highlights the need for digitalization in the German real estate industry in order to be profitable in the future.