6 out of 10 buyers regret a software purchase in the last 18 months
Various factors can cause buyers to regret their software choice: a mismatch between what was promised and what the software delivered, a negative experience with the provider that made cooperation difficult, or a misjudgment by the company of which functions are needed to represent the company processes in the software.
Almost six out of ten buyers (58%) regret a software purchase in the last 12-18 months. Almost half of these buyers (27%) even regret multiple purchases, 31% regret one software purchase.
But beyond the disappointment, most businesses ultimately face problems that they cannot new zealand telegram data easily overcome. More than half of remorseful buyers (57%) say the financial hit will have a significant impact on long-term business performance.
Bad purchases are particularly painful for smaller companies. They usually have fewer financial and time resources to overcome them. 81% of companies with 11-19 employees say that the last bad purchase had a significant or enormous impact on their performance. For companies with 20-49 employees, the figure is 68%.