Key elements of the process approach

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The manager takes the order from the client via the website or by phone and passes it to the kitchen → the cooks prepare the rolls and pass them on to the courier service → the delivery person gets to the consumer, gives the order and accepts payment.


At the same time, within the framework of the process approach, it is impossible to consider only one business process. They are all interconnected and complement each other. This means that the manager must analyze all processes as a whole, taking into account their connections. Only then will it be possible to set up a well-coordinated and continuous operation of the enterprise.

For example, you can define another business process for a company delivering rolls. It bosnia and herzegovina phone number list will be related to purchasing products for the kitchen. Until this stage is completed, the above-described process for creating a service cannot be implemented.

Each business process that we seek to improve within the framework of the process approach implementation must necessarily include several basic elements. Let's consider the following parts of which it consists.


1. Process input and output. All processes have a start and end point. Business process inputs are catalysts that allow the process to start. For example, input data, certain materials or resources. In the example above, the process input is an order for rolls that the restaurant chef must prepare.

Business process outputs are the final result that we plan to receive. A product, service or any data, documents that will be needed to perform the next business process. In our case, these are ready rolls that the client was able to receive.