Let your customers rate the staff

[suchona.kani.z]

I WANT TO KNOW MORE ABOUT THE APPLICATION

The application allows customers to rate the service in real time , their comments are immediately displayed directly to the owner or the relevant manager, and you can respond to them directly. Customers can not only rate the approach of a specific employee, but they can also point out shortcomings directly in the establishment, suggest improvements, or simply comment on the services in any way.

You need to register for the application, so each rating, unlike ratings on social networks, where this may not be the case so often, comes from a real person . The application was created in Slovakia and is very popular. In 2014, it won the StartupAwards.SK competition . In our country, the application has already been broadcast on television:



What are the results of Staffino in Slovakia:
There are around 350 feedbacks per day, of which around 70% are positive
approx. 12 thousand users on the website (January 2016)
The application is used by more than 2 thousand companies
What does the rating look like? What comments look like

How can customer reviews affect a business?
Companies that regularly show recognition achieve 14% higher work productivity
Companies that have a reward and recognition system have 23% lower employee turnover
Employees who receive praise facebook database have fewer problems with frustration
70% of people will shop again at a place where they were not satisfied if their complaint was resolved and taken seriously
55% of customers are happy to pay extra for good service and customer support
The application can replace expensive and inefficient questionnaires
Who already uses the application in the Czech Republic?
According to companies that already use the app, positive reviews outweigh negative ones. How satisfied are they with the app?

Oxalis tea & coffee
"For us, Staffino is a tool for direct communication with our customers. They can tell us what they like and don't like, what they miss, and thus provide us with objective feedback. This is information that we cannot find out from our desks in the office or that we see distortedly." Helena Mertová

Ostrovní Restaurant in Prague
"The first day we launched Staffino, it was funny to serve the guests. They were sitting at a table with their phones, I only saw Staffino on the screens and I thought: "Wow, it caught on really quickly". Then I checked the reviews and most of them went in more out of curiosity, they wanted to see what it was all about." Tomáš Rosputniak

Cafe Louvre
"Money works as a reward, but not always. One of the motivations is to talk to the "complimented" person about how much we appreciate them and count on them in the future, and to present the award to their colleagues. It sounds like a cliché, but it works."