onnect chatbots to handle typical requests

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Operators are constantly faced with a large number of similar requests. They can process up to several hundred messages per day, which often contain the same questions. Three types of chatbots from LiveTex act as the first line of support and close up to 80% of routine requests of any complexity from "what delivery methods are there" to "why doesn't my application work?" Thanks to the bot, employees will have more time and energy to work on non-standard tasks, which will help reduce the risk of burnout.



Conduct motivational india mobile phone numbers database training for employees

They help reduce burnout, strengthen team spirit, develop emotional stability and self-confidence, form a positive outlook on life and work, and increase motivation for professional activity.
Lack of KPI or setting of unachievable indicators by contact center employees

Without clearly defined key performance indicators (KPIs), agents may not understand the importance of their work and may not strive to improve their results. Also, few will work productively if they feel that they are being asked to meet metrics that are initially impossible to achieve. The employee is more likely to lose motivation and look for another job.

The lack of KPIs can lead to contact center managers focusing more on secondary tasks than on core metrics such as customer service level (SL), call completion rate (CAR), call handling time (AHT), and customer satisfaction (CSAT).