Active Listening & Needs Assessment: . Ask open-ended questions:
"Could you tell me a bit more about the issue you're facing with your AC?"
"What exactly are you looking for in a cleaning service?"
"What are your main concerns regarding your home's electrical system?"
Listen for keywords, urgency, and specific pain points.
Preliminary Qualification: Determine if the job is a good fit for your cambodia phone number list skills, capacity, and service area within Sherpur.
"What's the approximate size of the area you need cleaned?"
"Is this for a residential or commercial property?" Rapid Response – The Golden Rule: As emphasized, speed is everything. Aim for a call within 5 minutes, ideally sooner, for any inbound lead.
Empathetic Opening: Start with a warm, professional, and empathetic tone. "Hello, I received your inquiry about [service]. How can I help you today?" or "Hello, [
"Are you looking for immediate service, or is this for a future project?"
Building Rapport & Demonstrating Expertise: Offer a piece of preliminary advice or show understanding of their problem.
"That sounds like a common issue with [specific AC model]. We've seen that before, and usually, it's [brief explanation]."
"Many homeowners in Sherpur face challenges with [common plumbing issue], which is why we focus on [your unique solution]."
Setting the Next Step: The goal of this call is usually to schedule an on-site consultation or provide an estimate.
"Based on what you've told me, the best next step would be for me to come by on [Date/Time] to take a look. Does that work for you?"
"I can give you a preliminary estimate over the phone, but for a precise quote, I'd need to assess it on-site. Would you prefer a visit on [Date/Time]?"
This is the core of qualification
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